9baje Privacy Policy — How We Handle Your Data

Introduction — Our Commitment to Your Privacy

9baje operates the online gaming platform available at 9baje.pro. As part of running this platform, we receive and process personal data belonging to players based in Bangladesh and other locations. We take our responsibilities in relation to that data seriously, and this Privacy Policy sets out in plain language exactly what we do with your information, who we share it with, how long we keep it, and how you can exercise your rights.

This Privacy Policy applies to all personal data collected through the 9baje website, any associated mobile-optimised pages, and any communications you initiate with the 9baje support team by email or any other channel. It is intended to be read alongside our Terms and Conditions, which govern your use of the Platform as a whole. Where specific terms defined in the Terms and Conditions are used in this Privacy Policy, they carry the same meaning.

Six Privacy Principles That Guide 9baje

The full legal text follows below. Before reading it, these six principles summarise how we approach data privacy at 9baje.

1Information We Collect

9baje collects personal data in three ways: directly from you when you register and use the Platform, automatically through your interaction with the Platform, and from third-party service providers where this is necessary to verify your identity or process a payment. The following sets out the categories of data collected under each route.

Data You Provide Directly

When you contact 9baje support, we also collect the content of your messages and any attachments you send. This information is retained to allow us to handle your enquiry and to maintain a record of our interactions with you for quality and compliance purposes.

Data Collected Automatically

Automatically collected data is used primarily to maintain platform security, detect fraud, and improve user experience. We use cookies and similar tracking technologies for this purpose — see Section 5 of this policy for more information about how cookies are used on 9baje.

Data From Third Parties

Where required to verify your identity (KYC) or to process a payment, 9baje may receive data from third-party providers including mobile financial service operators (bKash, Nagad, Rocket), card payment processors, and identity verification services. Data received from these third parties is handled under the same privacy standards as data you provide to us directly.

2How We Use Your Information

9baje uses personal data collected from players for the following purposes. Each purpose is grounded in a legitimate legal basis as described in Section 3 of this policy.

• To create and manage your player account, including verifying your identity and age in accordance with our 21+ eligibility requirement.
• To process deposits and withdrawals via your chosen payment method, whether that is bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer.
• To provide customer support when you contact us and to maintain records of our interactions with you for quality assurance and compliance purposes.
• To detect and prevent fraud, money laundering, and other prohibited conduct as described in our Terms and Conditions, and to report suspicious transactions to relevant authorities where we are legally obliged to do so.
• To enforce our Terms and Conditions, including taking action against accounts that breach our rules or are involved in prohibited activity.
• To personalise your experience on the Platform by showing you content and promotions that are relevant to your gaming preferences and activity history, where you have not opted out of this personalisation.
• To send you service communications relating to your account, including transaction confirmations, security alerts, and important policy updates. These communications are not optional as they are necessary to the operation of your account.

9baje does not use personal data to make automated decisions that produce legal or similarly significant effects without human review. If you have concerns about how your data is being used, please contact us at [email protected].

3Legal Basis for Processing Your Data

Each processing activity carried out by 9baje is grounded in one of the following legal bases. We do not process personal data without a valid legal reason for doing so.

• Contract performance: processing that is necessary to provide the gaming services you have contracted for when you created your 9baje account, including account management, transaction processing, and customer support.
• Legal obligation: processing that is required by applicable law, including KYC identity verification, anti-money-laundering checks, and the reporting of suspicious transactions to authorities.
• Legitimate interests: processing that is in the legitimate interests of 9baje, where those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security monitoring, and improving the user experience.
• Consent: processing based on your explicit consent, including sending you promotional offers and marketing communications about 9baje games and bonuses. You may withdraw consent for marketing communications at any time by contacting [email protected].

4Sharing Your Information With Third Parties

9baje does not sell your personal data. We share it only in the specific, limited circumstances described below, each of which is necessary either to operate the Platform or to comply with our legal obligations.

Categories of Third Party We May Share Data With

• Payment service providers (bKash, Nagad, Rocket, Upay, card processors, and bank transfer facilitators): we share the transaction data necessary to process your deposits and withdrawals. These providers process your data under their own privacy policies and are bound by applicable financial regulation.
• Identity verification providers: we share the identity and address documentation you provide for KYC with third-party verification services. These services confirm whether your documentation is genuine and return a verification result to 9baje.
• Game content providers: providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymised technical session data (device type, game session length, bet amounts) for the purpose of providing and auditing their games. These providers do not receive your name, contact details, or payment information.
• Law enforcement and regulatory authorities: where we are required by law, court order, or regulatory direction to disclose personal data, we will do so. We will notify you of such disclosures where legally permitted to do so.

International Data Transfers

Some of 9baje's third-party service providers are based outside Bangladesh. Where personal data is transferred outside Bangladesh, we take steps to ensure that it is protected to a standard equivalent to that required under applicable data protection principles. This may include contractual clauses requiring the receiving party to apply appropriate technical and organisational security measures.

5Cookies and Tracking Technologies

9baje uses cookies and similar tracking technologies to operate the Platform, keep you logged in between sessions, remember your preferences, and collect analytical data that helps us understand how players interact with the site. The following categories of cookies are in use:

• Strictly necessary cookies: these are essential to the operation of the Platform. They manage your login session, maintain your account state, and ensure that the Platform functions correctly. You cannot opt out of these cookies without ceasing to use the Platform.
• Functional cookies: these remember your stated preferences (such as language choice) to improve your experience on repeat visits. They are not essential but significantly improve usability.
• Analytics cookies: these collect aggregated, anonymised data about how players navigate the Platform — which pages are visited most frequently, where players drop off, and how long sessions last. This data helps us make the Platform better.
• Security cookies: these help 9baje detect and prevent fraudulent sessions, automated bot activity, and other security threats. They are part of the Platform's fraud-detection infrastructure and are strictly necessary.

Most modern browsers allow you to control cookie settings through the browser's privacy or settings menu. Note that disabling strictly necessary or security cookies may prevent the Platform from functioning correctly. If you have concerns about cookies, please contact us at [email protected].

6Data Retention — How Long We Keep Your Information

9baje retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law. The following general retention periods apply to the main categories of data we hold.

Account data (name, date of birth, contact details, KYC documents) is retained for the lifetime of your account and for a minimum of five years after account closure, in line with standard financial record-keeping requirements. Transaction records are retained for the same period. Support communication records are retained for two years from the date of the last communication. Automatically collected technical data (IP logs, session data) is retained for up to 12 months and then deleted or anonymised.

7Your Rights Over Your Personal Data

As a player on 9baje, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and a description of your request. We will respond within a reasonable period and in any case within 30 days.

• Right of access: you may request a copy of all personal data that 9baje holds about you, together with information about how and why it is being used. This is sometimes called a Subject Access Request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. We will action such requests promptly.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent, or where the processing is unlawful. This right is subject to our legal retention obligations and cannot be used to delete data we are required by law to retain.
• Right to restrict processing: you may request that we temporarily stop processing your personal data while a dispute about its accuracy or the lawfulness of its processing is being resolved.
• Right to data portability: you may request a copy of the personal data you provided to us in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you wish.
• Right to object to marketing: you may object to our use of your personal data for direct marketing purposes at any time. Once you object, we will stop sending you marketing communications immediately.

Please note that some rights are not absolute and may be subject to conditions or limitations under applicable law. Where we are unable to fulfil a data rights request in full, we will explain the reason for the limitation. We will never charge you a fee for submitting a data rights request.

8Security Measures — How We Protect Your Data

9baje takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to the following:

• SSL/TLS encryption for all data transmitted between your device and the 9baje Platform, ensuring that your personal and financial data cannot be intercepted during transmission.
• Encryption of sensitive data fields (including passwords and payment details) at rest using industry-standard encryption algorithms. Passwords are stored as one-way cryptographic hashes and cannot be retrieved even by 9baje staff.
• Access controls that restrict access to personal data to authorised 9baje personnel only, based on the principle of least privilege. Staff access to player data is logged and audited regularly.
• Regular security assessments and penetration testing of the Platform's infrastructure to identify and address vulnerabilities before they can be exploited. Critical vulnerabilities are patched within 24 hours of discovery.

Despite these measures, no online platform can guarantee absolute security against all possible threats. If you suspect that your 9baje account has been compromised, please contact [email protected] immediately. We have an incident response procedure in place and will act promptly to secure your account and investigate any breach.

9Children and Underage Players

9baje's Platform is intended exclusively for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes an age declaration requirement, and we reserve the right to request documentary proof of age from any player at any time.

If we become aware that personal data has been collected from a player who is under 21, we will close that player's account, delete the personal data collected, and return any funds deposited to the payment source where practicable. If you are a parent or guardian and you believe that a minor in your care has registered on 9baje, please contact us immediately at [email protected] so that we can take the appropriate action without delay.

10Policy Updates and How to Contact Us

9baje may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. When we update this policy, the "Last updated" date at the top of this page will be revised. If the changes are material, we will make reasonable efforts to notify active players via their registered email address or through a notice on the Platform.

If you have any questions about this Privacy Policy, about the personal data 9baje holds about you, or about how to exercise your data rights, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to privacy-related queries within 5 business days.

Email us at: [email protected]

Ready to Play on 9baje?

Now that you understand how 9baje protects your privacy, feel confident logging in and enjoying cricket betting, live casino, slots, and more. Your data is safe with us.