Responsible Gaming — Play Smart, Stay Safe

Our Commitment to Responsible Gaming

Gambling is intended to be a form of entertainment. At 9baje, we believe that enjoyment and safety go hand in hand. We invest in responsible gaming tools, staff training, and player education so that everyone who chooses to play on our platform has the resources they need to make informed decisions about their gambling habits.

This page outlines the full range of responsible gaming features available to every registered 9baje player in Bangladesh. Whether you want to set a spending cap, take a short break, or permanently exclude yourself from the Platform, we have a straightforward process for each. If at any point gambling stops feeling like entertainment and starts feeling like a problem, please reach out — our support team is available around the clock.

Six Tools to Help You Stay in Control

Every 9baje account comes with these six responsible gaming features built in. You can activate or adjust them at any time through account settings or by contacting our support team.

1Setting Your Deposit Limits

Deposit limits are one of the most effective tools for keeping gambling within a budget you are comfortable with. 9baje allows you to set three types of deposit limit, each of which can be configured independently:

• Daily limit: the maximum amount you can deposit within any single calendar day. Once your daily limit is reached, all deposit requests will be declined until the next calendar day begins.
• Weekly limit: the maximum amount you can deposit in any rolling 7-day period. This helps players who tend to front-load their deposits at the start of the week.
• Monthly limit: the maximum amount you can deposit within a calendar month. This is particularly useful for players who want to set a firm overall monthly entertainment budget.
• You may set more than one limit simultaneously. For example, you can have both a daily limit of ৳500 and a monthly limit of ৳5,000 active at the same time.

2Session Time Reminders and Tracking

It is easy to lose track of time while playing. 9baje's session time reminder feature allows you to set a notification interval — for example, every 30 minutes or every hour — at which point a pop-up will appear on screen to let you know how long your current session has been running. This is a purely informational tool; it does not interrupt your play, but it does ensure you always have a clear picture of how long you have been logged in.

You can also view a detailed breakdown of your session history — including dates, start and end times, and total time played — from within your account dashboard at any time. We recommend reviewing this data periodically, particularly if you find that you are regularly playing for longer than you intended.

3Time-Out — Take a Planned Break

A time-out is a short-term voluntary suspension of your 9baje account, designed for players who want to step back from gambling for a defined period without permanently closing their account. Time-out periods are available in the following durations:

• 24 hours — a quick reset if you have had an unexpectedly long session or a bad run of results and want to step away and regroup.
• Up to 6 weeks — a more substantial break for players who feel that their gambling patterns have become unhealthy and want dedicated time away from the Platform.
• Custom duration — contact our support team to arrange a time-out period of any specific length between 24 hours and 6 weeks that fits your personal circumstances.

During a time-out, your account is completely suspended. You cannot log in, place bets, or make deposits. No promotional or marketing emails will be sent to you during this period. When the time-out expires, your account is automatically reactivated and you may resume playing at any time.

4Self-Exclusion — A Long-Term Solution

Self-exclusion is the right option for players who have identified that gambling has become a serious problem in their lives and want to stop playing on 9baje for an extended period or permanently. Unlike a time-out, self-exclusion is not easily reversible — it is a firm, deliberate commitment to abstain from the Platform.

How to Request Self-Exclusion

5Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved beyond entertainment and is becoming a problem:

• Spending more money on gambling than you originally intended or can comfortably afford, or frequently chasing losses in the hope of winning back what you have lost.
• Gambling with money that is earmarked for essential expenses such as rent, food, bills, or school fees, or borrowing money specifically to gamble.
• Feeling irritable, anxious, or restless when not gambling, or returning to gambling as a way of managing stress, low mood, or boredom.
• Lying to family members or friends about how much time or money you spend on gambling, or concealing your gambling activity from people who are close to you.
• Making repeated unsuccessful attempts to reduce the amount of time or money you spend on gambling, or feeling unable to stop even when you want to.
• Neglecting work, study, family responsibilities, or other activities you previously enjoyed because gambling is taking up more and more of your time and mental energy.

6Age Verification and the 21+ Policy

9baje operates a strict minimum age policy. All players must be aged 21 or over to register and use the Platform. This is not a guideline — it is a firm rule that we enforce through age verification at the point of registration and ongoing checks throughout a player's time with us.

When you register with 9baje, you are required to declare that you are 21 or over. We may also require you to submit identity documents to verify this declaration. Acceptable documents for age verification include:

• National ID card (NID) — Bangladesh National Identity Card showing date of birth.
• Valid passport — any internationally recognised passport issued in Bangladesh or abroad, showing date of birth and photograph.
• Driving licence — Bangladesh Road Transport Authority driving licence showing date of birth.

If a player is found to be under 21, their account will be closed immediately, all gameplay will be voided, all winnings forfeited, and any deposits will be returned to the original payment source where this is practicable. If you are a parent or guardian and believe that a minor in your care has registered on 9baje, please contact us immediately at [email protected].

7Tips for Playing Responsibly

Even if you do not feel that gambling is a problem for you, the following habits will help you keep it a positive experience:

• Always set a budget before you start playing and treat it as the maximum you are willing to spend, not as money you expect to win back. Once it is gone, stop.
• Never gamble when you are upset, stressed, tired, or under the influence of alcohol. These states impair judgment and make impulsive decisions more likely.
• Take regular breaks during a session. Stand up, move around, and give yourself time away from the screen. A fresh perspective helps you make better decisions.
• Do not chase losses. If you have had a bad session, accept the result and log out. Chasing losses is one of the most common routes into problem gambling.
• Treat gambling as entertainment, not as a source of income. The house edge means that, over time, the Platform will always have a statistical advantage. Never gamble money you cannot afford to lose.
• Keep gambling in balance with your other interests and responsibilities. If gambling is the only leisure activity you engage in, or if it is starting to crowd out other things you enjoy, consider whether a time-out might be beneficial.

Getting Help — 9baje Support Is Here for You

If you feel that gambling is becoming a problem — for yourself or someone you know — please do not hesitate to reach out to the 9baje support team. We are not here to judge; we are here to help. Our support team is trained to handle responsible gaming enquiries sensitively and confidentially.

9baje is committed to making responsible gaming as easy and friction-free as possible. You should never feel that asking for help is difficult or embarrassing. Protecting our players is as important to us as providing a great gaming experience — and when those two things come into conflict, player welfare always comes first.

Ready to Play Responsibly on 9baje?

Now that you know the tools and safeguards available, you can enjoy cricket betting, slots, and live casino knowing that 9baje has your back. Play for fun, stay in control, and reach out whenever you need us.